Axa Medical Insurance Dubai

Now Health – Axa Medical Insurance Dubai

It’s now simple to access great healthcare for you and your family, wherever you are in the world. Axa Medical Insurance Dubai makes it easy to choose the right cover and easy to use it.

A simple approach - Now Health - Axa Medical Insurance Dubai

We ask the important questions up-front and provide you with clear information, so you know exactly what you’re covered for, and what you’re not.
Our processes are built to be user-friendly and to save you time. You can manage everything online, from joining to tracking your claims.
All your information is stored in your own online secure portfolio area so you can access it from anywhere in the world 24 hours a day.
Our plans are portable, so you may be able to keep the same great cover if you move from one country to another.
Above all, Axa Medical Insurance Dubai is designed to meet the needs of people who want access to international healthcare.

Our underwriting – Axa Medical Insurance Dubai

Our approach to underwriting is intended to provide a clear and fair experience for all our members.

Every individual plan we issue is based on a full medical underwriting approach. This means that we ask detailed questions about your medical history up-front before issuing your plan. While we ask you to spend a little time providing this information when you apply, we only ask for this information once and it means that you know exactly what you’re covered for.

Our underwriting partner is AXA Insurance (Gulf) B.S.C (c). Present in the region for more than 60 years, AXA is the largest international non-life company in the GCC offering a wide range of insurance products and services for corporate and individual customers.

Designed to work harder for you and your family – Axa Medical Insurance Dubai

With Now Health – Axa Medical Insurance Dubai, you can count on:

Fast, accurate service from people who understand what’s important to you and respect your time Clear information, so you can easily manage your plan
Access to healthcare worldwide via our provider network
Straightforward processes and fast turnaround times, from joining to claiming
The tools to access and manage your information online from anywhere in the world
A clear ethical policy including a commitment to reduce the amount of paper we use

Our service promise – Axa Medical Insurance Dubai

Our international health insurance is designed to give you straightforward access to the healthcare you need, wherever you are in the world. This means:

A commitment to handle your claims quickly. Providing we have all the information we need, we aim to process eligible claims within five working days
When you join, we will dispatch a membership card for every member on your plan within two working days Help to find suitable healthcare providers in your area Pre-authorization of your claims where possible, to reduce your out-of-pocket expenses
An international claims management team with the medical expertise to support you in making decisions about your healthcare
24 hour emergency assistance with AXA Assistance Expert staff located in Hong Kong, Dubai and the UK, to provide on-the-ground local knowledge when you need it.

24 hour access to medical help and information - Axa Medical Insurance Dubai

AXA Assistance is our 24 hour emergency assistance provider. With over 30 years’ experience, they can give immediate help if you’re sick or injured. This includes arranging hospital treatment and facilitating emergency evacuation or repatriation. Based in multiple locations around the world, they can also give local information on finding healthcare wherever you are.

All Now Health members also have 24 hour access to medical information through Health at Hand. Health at Hand’s team of medical professionals includes nurses, pharmacists, counsellors and midwives, qualified to answer your questions and provide information on conditions and treatments.

How to use your insurance – Axa Medical Insurance Dubai

When you need to use your insurance, we’ve designed the process to make it as straightforward as possible.

Finding the right care

You can access healthcare worldwide via our rapidly growing network of healthcare providers – and if you have a nil excess or our direct billing facility, you won’t have to pay anything up front. To find out more about our healthcare providers please fill up the form at the top right of this page.

If it’s more convenient to use an out-of-network provider, we’ve designed our claim process to be quick and simple.

How to claim

Once you are a member, you can find out the best way to make a claim and get the latest information on your existing claims from your secure online portfolio. Our customer service team is also on hand to answer any questions you have.

Claim forms pre-filled with your information - Claim forms pre-filled with your information are available to download in your online portfolio. You can also call us to request a printed form, if you prefer.
Claims under USD 500 - For smaller claims, you just need to complete and sign the claim form, and email it to us with your scanned receipt. If you prefer, you can send it by post or fax instead.
Claims over USD 500 - Complete the claim form, and ask your medical practitioner to complete their relevant section. Then post it to us with the original receipts.
Payment in five days We aim to settle your eligible claims within five working days of when we receive them. If we need more information from you, we will request it within two working days of receiving your claim.

Please fill up the form at the top right of this page, and we will contact you within 48 hrs to help you with your medical insurance with Now Health – Axa Medical Insurance Dubai.

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